Gold & Gemstone Jewellery: 

• All jewellery studded with Polki, Kundan, Pearl, Coral, Red Sandal, Rudraksh, Swarovski® Zirconia, Cubic Zirconia(CZ) or American Diamonds(AD), semi-precious or fancy cut gemstones, will be valued (as per net weight of metal only) after removing the stones, enamel, wax, wood, thread, dust and/or any other non precious material etc.

• The rate per gram of gold will be as per the prevailing rate on the website at the time.

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 Valuations will be based on the current market value of the product (as per net weight of the metal and stone) and doesn't cover manufacturing charges and/or taxes.

• The prevailing market value of your jewellery will be determined by caratnow. An indicative valuation will be provided based on specifications provided by the customer, however, the final valuation might be subject to change as per quality check, completed only after the product is received and tested by CaratNow. The gold rate will be considered as is on the date of receipt of the product by CaratNow

• Payment from buy back will be only via bank transfer to the customer’s bank account within a period of 10 working days, after quality check and valuation of the said product(s) is confirmed by the customer.

• In case the value of the new product is higher than the exchange value of the old product the difference will be paid by the customer. In case the value of the new product is lesser than the exchange value of the old product the difference will be Paid back.

• Shipping charges of Rs.500 will be borne by the customer for all jewellery under this policy.

• Any item that shows signs of damage, wear and tear, alterations, resizing (by any jeweller other than Caratnow.com) or mishandling leading to reduction in metal weight or stone weight as mentioned in the invoice shall be reduced from the final weight of metal and stones in valuation.

• This feature is not available for International orders (shipped abroad from India).

• Buyback will apply only in cases where the invoice value is less than 2lacs.

* Please Not exchange (100%), Buy Back (97%) of final value.