RETURNS & EXCHANGE

CaratNow Policy

15 Days Return Policy :

  • CaratNow provides an option to its customers to get 100% exchange on their products. If you still wish to return, you can get a 100% refund on your purchase under 15 days return policy if the product has manufacturing defects. If not, a 10% fee will be levied on returning your product. Any order above Rs. 1,00,000 will be only eligible for Exchange for the total invoice value only. The Jewellery Insurance amount is non-refundable under any circumstances in case of returns.
  • Any item that shows signs of damage, wear and tear, alterations, or resizing (by a jeweler other than CaratNow.com) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork. The product will not be accepted under this policy if the Tag of 

"Non Returnable If Torn" is removed.

  • You are eligible for an exchange on CaratNow for 100% of the purchase value under 15 days return policy. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. If the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchases. One order can be exchanged only once, post which it will fall under our Lifetime Exchange Policy.
  • In case of engravings, removal of tag, logo, etc., a 10 % deduction will be applicable on the invoice value. If the client wishes to go for Exchange, 100 % value will be adjusted to the exchanged order.
  • Regarding exchange orders, current gold rates and offers will be applied/replaced with the rates and offers used for the original order.

 

How do I return the product to CaratNow.com within 15 Days?

  • If you happen to be dissatisfied with the jewellery you received upon delivery, you can login to your CaratNow account and visit My Orders. Here you will have the option to request return for your order with relevant reasons for your dissatisfaction.
  • Please read the information on your original packing slip.
  • Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice. Securely repack the unused item.
  • Once your package is ready, just call our customer service team and we will arrange to pick it up at your doorstep.
  • Check the return package to the address indicated on the packing slip :

Sri Mahalaxmi Jewellery
Hno 2-2-94, Gandhi Chowk, Khammam-507003, Telangana, India.

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center as mentioned above.

  • You can expect a refund within 10-14 working days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
  • In case you receive a damaged item, an item you didn't order or the wrong item, we exchange it free of charge or refund the full cost of the merchandise and shipping charges after a quality check upon receipt. If it is indeed an error or a defective product your refund or exchange will be on its way shortly.
  • All CaratNow jewellery comes with an IGI©, GIA©, HKD© or EGL© appraisal certificate and must be returned with the certificate. If the certificate is not returned, your refund will be reduced by the amount of the replacement cost. If you do not have the certificate, let us know so we can quote you the exact price for the replacement. CaratNow.com will not be responsible for any loss or damage of return shipments.

Instructions for return packaging:

  • Step1:Pack the item(s) securely using the extra packing material found along with your order. Do not use the packaging in which your order was packed and sent.
  • Step2: Do not use cello tape or any kind wrapping on the shipment. Use the seal already provided.
  • Step3: Shipment should be sealed and packed before handing to courier. Only return invoices for shipping purpose to be kept outside.
  • Step4: Please take a video while packing & sealing the bag for your reference and safety.
  • If you have any questions about our return procedure, please contact us at cs@CaratNow.com.

 

will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewelry and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

1. Genuine quality issues.

2. Packages lost in transit.

3. In case CaratNow discovers that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

1. Incorrect or out dated delivery address.

2. Incorrect address format including any form of a PO Box address.

3. After 3 failed delivery attempts by our respective courier agent.

4. Package refused by recipient.

5. Sizing issues. Thus please review our size guides carefully before making your purchase.

6. Products returned in a used or damaged condition.

7. Minor colour and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.

8. If the jewellery is not faulty or damaged.